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About The Art of Hearing

Highly qualified and fully registered Audiologist

Audiology and Speech-Language Therapy Qualifications

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2001, 2002 (University of Pretoria, South Africa):     BSc (Hons) Communication Pathology (Specialising in   Audiology and Speech Language Pathology)

2015 (University of Pretoria, South Africa):

 Masters in Communication Pathology (Specialising in   Audiology)

 

Management and Leadership qualifications

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2010 (Chartered Management Institute, UK):

 Diploma in Management and Leadership Level 5

2015 (University of Leeds, UK):

 Master’s level PG Certificate in Leadership in Health

2015 (Centre for Innovation & Health Management – University of Leeds, UK):

 Darzi Fellowship (Aarti was the first Healthcare Scientist   and currently the only Audiologist in the UK to complete   this prestigious programme)

Professional registrations and professional body memberships

Professional registrations

HCPC (Health Care Professionals Council UK) 

Registration number: HAD02162

RCCP (Registration Council for Clinical Physiologists) 

Registration number: 4287

 

Professional body memberships

BSHAA (British Society of Hearing Aid Audiologists)

Membership number: 7421

BAA (British Academy of Audiology)

Membership number: 2984

BSA (British Society of Audiology)

Membership number: 4843

Member of the core group of the BSA

Adult Rehabilitation Implementation Group (ARIG)

Inspired by IDA

The Art of Hearing has been awarded the “Inspired by Ida” badge by the IDA Institute (the Hearing Co-operation): A Benchmark of Quality for Person-Centered Care

By signing this code of ethics The Art of Hearing expresses our
commitment to personalised care:


Principle 1: To provide care that respects each person’s values,
preferences, needs and perspectives.
Principle 2: To involve each person in their care process and to
share decision-making with them.
Principle 3: To involve family members, when appropriate and with
permission, in the care process.
Principle 4: To help each person better manage their hearing loss
and provide emotional support.
Principle 5: To tailor information to each person.

About Ms Aarti Makan

Ms Aarti Makan, the founder and Director of The Art of Hearing, is a highly qualified professional, with vast experience in the field of audiology. She has a dual qualification in both Audiology and Speech-Language Therapy.

 

She is a clinician with a portfolio career in education and training, clinical work, quality assessment and service delivery accreditation.  This can be viewed as a competitive advantage relative to hearing aid dispensers in retail stores.

Specialised testing

Access to valuable assessments that are not usually conducted in other high street retail stores.


At the Art of Hearing we commit to conducting a comprehensive assessment of your hearing taking into account your individual needs including your physical and mental wellbeing, and your work, hobby and social environments. In addition to taking our time to explore your hearing difficulties, you will have access to specialised tests called tympanometry and speech testing. These tests will ensure you have the best personalised solution to your hearing difficulties.

Ethos, Values and Behaviors

The ethos of The Art of Hearing was developed based on the personal behaviors of the Director, and the value she places on care for her loved ones

ENGAGING

We encourage your honest feedback

We respect your opinions and relish the opportunity to use your feedback to make improvements to our care.

PASSION AND RESPONSIBILITY

We love what we do.

We will always do what we say and promise to use your time efficiently.

EXPERT

Diverse Skills, Knowledge and Experience

You will always be seen by a fully qualified professional. We will constantly improve our care through consistently making time for reflection and learning, and keeping up to date with latest research and advances in technology.

PERSONALISED CARE

Putting you first.

We are passionate about enabling shared decision-making. By understanding your perspectives and considering your needs, abilities and preferences, we can design the best personalised ear care solution for you.

DYNAMIC AND INNOVATIVE

Your lifestyle, your goals.

We embrace the challenge to deliver high quality, holistic ear care – striving for excellence by always embracing an innovative and forward-thinking approach.

HONEST ADVICE

You feel respected, included and cared for.

High ethical standards are embedded within our practice and we will always offer honest and transparent advice at all times.

Which? Recommendation

Which? ® conducted an online survey in September 2016.  A total of 638 Which? ® members responded and rated independent clinics higher than any other Hearcare retailers including: Boots, Specsavers, Hidden Hearing, Amplifon and Scrivens.

 

Some examples of higher ratings for independent clinics were for:

  • Range of hearing aids offered

  • Time spent on appointments

  • Customer service

  • Ease of booking appointments

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